Shipping options
Standard shipping at $6.99 arrives in 5 to 7 business days. Express shipping at $14.99 arrives in 2 to 3 business days. You choose your method at checkout.
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Customer support
Everything about getting your order to you and sending something back, condensed onto one page. Follow the links through to the detailed guides whenever you need more.
At a glance
The four numbers that matter most, applied to every order shipped within the United States.
Shipping in brief
Two methods, one free shipping threshold and a processing window that sits in front of every delivery estimate.
Standard shipping at $6.99 arrives in 5 to 7 business days. Express shipping at $14.99 arrives in 2 to 3 business days. You choose your method at checkout.
Charges are calculated at checkout from the method you select and added to your subtotal before you confirm. The order total shown on your confirmation already includes shipping.
Standard shipping is free once your subtotal reaches $75.00. No code is needed. Express shipping is a flat rate and is charged on every order.
Orders are processed in 1 to 2 business days. Orders placed on weekends or public holidays are processed on the next business day, and delivery estimates begin only after processing.
When something goes wrong
A short guide to the four delivery situations we are asked about most, and what we need from you in each case.
Estimates are given in business days and start after processing. Severe weather, carrier backlogs, holiday periods and incorrect addresses can all add time to a journey.
If the estimate has clearly passed, contact us with your order number and we will chase the carrier on your behalf.
Your parcel is labelled exactly as you typed your address, so reviewing it before you place your order is your responsibility.
Tell us immediately if you spot a mistake. Before dispatch we can usually correct it. After dispatch the address is fixed, and a parcel returned to us because of an incorrect address may need reshipping at your cost.
Allow a few extra business days past the estimate, then check with others at the address and look in porches, side entrances and reception areas. Orders are sometimes split across more than one package, so a partial delivery may simply mean the rest is still in transit.
Still nothing? Contact us with your order number and we will open an investigation with the carrier and arrange a replacement or a refund once it concludes.
Photograph the outer packaging before you unpack any further, then photograph the product and any damaged tags or labels.
Contact us within the return window with your order number and those photographs. Damage that happened before delivery is our responsibility and we will arrange a replacement or a refund without asking you to cover the cost.
Returns in brief
Returns are accepted within 7 days of delivery. Here is the condensed version of what qualifies and how approval works.
After approval
What happens once your returned product has been inspected, and the one category that works differently.
Refunds are arranged after your product passes inspection, which usually takes 2 to 3 business days from the day your parcel reaches us. A refund covers the price paid for the returned product.
Because orders are paid by Cash on Delivery, our support team arranges your refund with you directly using the contact details on your order.
A replacement sends the same product again in the size and color you expected, subject to availability. It is processed and delivered on the same timings as a new order.
If your size has sold out we will contact you promptly and offer a refund instead.
Custom printed shirts and personalized products are made to your artwork and cannot be offered to another customer, so they sit outside the standard return policy.
A genuine printing fault, a misprint on our side or a manufacturing defect is always covered. Send us photographs and we will replace or refund the item.
Go deeper
This page is the summary. Each guide below covers its subject in full, with worked examples and the complete policy wording.
Still have a question about an order?
Call +1 (202) 350 1148 or email info@Xpectramedia.com with your order number.
Good to know
Quick answers that span both shipping and returns, with links through to the pages that go deeper.
Standard shipping is $6.99 and arrives in 5 to 7 business days. Express shipping is $14.99 and arrives in 2 to 3 business days. Standard shipping is free on orders of $75.00 or more, and returns are accepted within 7 days of delivery.
After processing, not at the moment you click place order. Orders are processed in 1 to 2 business days, and orders placed on weekends or public holidays are processed on the next business day.
Allow a few extra business days past the estimate, check with anyone else at the address and look around the property. If it is still missing, contact us with your order number and we will investigate the delivery with the carrier and put it right.
Photograph the outer packaging and the product before removing anything else, then contact us within the return window with your order number and those photographs. Damage that occurred before delivery is our responsibility.
Custom printed and personalized products are made to your artwork and cannot be resold, so they are non returnable. A genuine printing fault or manufacturing defect is always covered and we will replace or refund it.
This page is the condensed reference. The Shipping Information page covers delivery in full and the Easy Returns page covers the return process step by step and includes the online return request form.
If your question sits somewhere between shipping and returns, such as a parcel that arrived damaged or an order that never showed up, contact us with your order number and we will take it from there.
Prefer to write to us in detail? Use the enquiry form and we will reply with everything you need.
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