Your point of contact
Gerard DCruzGerard leads our customer support team and makes sure every message reaches the right person.
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We are here to help
Questions about an order, a size, a shipment or a product? Our customer support team is ready to help you by phone or email every business day.
Pick whichever suits you best. Email is usually the fastest way to get a written answer, and the phone is best for anything urgent.
Gerard leads our customer support team and makes sure every message reaches the right person.
Speak to a support agent during business hours for order help and product advice.
Best for return requests, bulk enquiries and anything that needs a written record.
Our support and dispatch team works from here. Please email ahead before visiting in person.
All times shown are Pacific Time. Messages sent outside these hours are answered on the next business day.
Every message is read by a real member of our team and answered within one business day. Include your order number and we will have the full history in front of us before we reply.
Email info@Xpectramedia.comFind us
Our support and dispatch team works from the address below. Orders are packed and handed to our shipping partners from here every business day.
Xpectra Media
785 Oak Grove Rd, Ste E2 #1207, Concord, CA 94518Map view
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Open the address in Google Maps for turn by turn directions and current parking information.
Good to know
Answers to the questions our customers ask most about shipping, payment, sizing and returns. If yours is not covered here, send us a message above.
Orders are processed within one business day. Standard shipping arrives in five to seven business days depending on your address. Express delivery is available at checkout for faster arrival.
Yes. Standard shipping is free on every order over $75. Below that, standard shipping is a flat $6.99 anywhere in the United States.
We currently offer Cash on Delivery. You place your order on the website, we confirm it with you, and you pay the courier when your parcel is handed over at your door. No advance payment is required.
You can return any item within 7 days of delivery as long as it is unworn, unwashed and still has the original tags attached. Return shipping is free on your first return per order.
Every product page lists the available sizes along with a size guide. Adult clothing follows standard XS through XXL sizing, kids clothing is listed by age, and baby clothing is listed by months. If you are between sizes, our team is happy to advise.
You can change or cancel your order at any time before it ships. Contact us with your order number as soon as possible and our team will update or cancel it at no cost.
Yes. Our wooden toys use water based non toxic paint with hand rounded edges, our soft toys use embroidered features rather than plastic eyes so there are no small parts, and our plastic toys are made from food grade material that is free from BPA.
Once your parcel ships we send a tracking link to the email address provided at checkout. You can also contact our support team with your order number and we will share the current status right away.
Still need a hand?
Our support team answers every message personally.