Private by design
The details you type at checkout are used for one purpose only, which is delivering your order. We never sell your information and we never pass it to advertisers.
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Customer support
A plain English explanation of what happens at checkout: which details we ask for and why, how the form checks your entries, how you review your order and how Cash on Delivery works.
Please read before you check out
Online card payment is currently unavailable. Please use Cash on Delivery to complete your order.
Cash on Delivery is the only payment method available today. You pay the courier the full order total in cash when your parcel is handed to you, so nothing at all is charged in advance.
What keeps checkout safe
Security here is mostly about what we do not do. We ask for the smallest amount of information that will get your parcel to your door, and we do not touch payment card data at all.
Your information
Every field in the checkout form exists for a practical reason. Here is what each one is used for.
Your order details are used to prepare, pack and deliver your parcel and to answer any support question you raise about it. Delivery information is shared with the courier carrying your parcel because there is no other way to get it to you.
We do not sell your details, we do not pass them to advertisers and we do not add you to a marketing list without you asking for it.
No card details are collected on this website today. There is no field for a card number, an expiry date or a security code, and no card information is processed or stored by Xpectra Media.
If any page or message ever asks you for card details for an Xpectra Media order, please do not enter them and contact our support team instead.
Step by step
Checkout is short and every step can be revisited before your order is placed.
Give us your full name, email address and phone number. The phone number matters most, because the courier uses it to reach you on the day of delivery.
Add your street address, any apartment or unit number, your city, your state and your ZIP code. Please read it back to yourself before continuing, since the courier follows it exactly as written.
Pick standard or express shipping. The charge for the method you select is added to your subtotal straight away so the total on screen is always current.
Check every product with its size, color and quantity, then check your address, your shipping method and your order total. Anything that looks wrong can still be changed.
Select Cash on Delivery and place the order. Your order confirmation is generated immediately with your order number and a full summary.
Getting it right first time
The form checks your entries in the browser as you go, so mistakes are caught before your order is placed rather than after.
Any field that needs attention is outlined, described to screen readers as invalid and given a short message underneath telling you what to change. The page moves focus to the first field with a problem so you never have to hunt for it.
Correcting the field clears its message straight away. Nothing you have already typed is lost while you fix it.
The order summary stays beside you through checkout and updates the moment anything changes. Compare the subtotal against your cart, check the shipping charge matches the method you selected and confirm the order total is what you expect to hand over on delivery.
Payment and confirmation
How you pay today, how card payment will work in the future and what you receive once the order is placed.
Choose Cash on Delivery at checkout and place your order. Please have the exact order total ready in cash, since couriers may not carry change.
Payment is made to the courier at the door when your parcel is handed over. The amount due is always the order total shown on your confirmation, with nothing added afterwards.
We are working towards accepting card payment. When it is available, card will appear as a payment option, and choosing it will hand you to a certified payment provider to complete the payment on their secure page.
Card details will be entered with that provider and will not be collected or stored by this website. Until then, please use Cash on Delivery.
As soon as your order is placed, a confirmation is generated showing your order number, the products with sizes, colors and quantities, your delivery address, your shipping method, the shipping charge and your order total.
Save or screenshot your order number. Quoting it lets our support team pull up your order without any back and forth.
If something goes wrong
Most checkout problems are solved in a single message. Here is what we can do for you.
The more you tell us in your first message, the faster we can fix it for you.
Good to know
Payment, validation and order confirmation questions answered for the Xpectra Media checkout.
Online card payment is currently unavailable. Please use Cash on Delivery to complete your order. You pay the courier in full when your parcel reaches your door, so nothing is charged before your order arrives.
No. We do not collect card numbers, expiry dates or security codes anywhere on this website today, and there is no card field in the checkout form. Because no card data is entered, none is stored by us.
A required field is either empty or does not match the expected format. The first field with a problem is highlighted, receives focus and shows a short message underneath it explaining exactly what needs fixing.
Yes. The review step lists every product with its size, color, quantity and line total, followed by the subtotal, the shipping charge for the method you selected and the final order total. Nothing is placed until you confirm on that screen.
An order confirmation is generated for you immediately, showing your order number, the products ordered, your delivery address, your chosen shipping method and your order total. Keep the order number safe, because it is the fastest way for our team to find your order.
Yes, we plan to add online card payment. When it launches you will pick card as a payment method, be taken to a payment step operated by a certified payment provider and complete the payment there. Card details will be handled by that provider rather than by this website.
Stuck at checkout? Tell us which step you reached, what the screen said and the email address you were using. We will get your order placed with you.
Prefer to write to us in detail? Use the enquiry form and we will reply with everything you need.
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